What do you need help with?

To ensure the most effective response, NPC Tree Surgery operates a three-tier emergency system, allowing us to prioritise incidents based on risk and urgency.

PRIORITY LEVEL ONE

Immediate threat to life.

PRIORITY LEVEL TWO

Imminent threat to property.

PRIORITY LEVEL THREE

Returning the situation back to normal.

NPC Tree Surgery provides a dedicated 24/7 emergency response service, ensuring help is always available when urgent tree issues arise.

Whether a tree has fallen, branches are hanging dangerously, or storm damage has created an immediate hazard, our specialist teams are on call to assess the situation and respond quickly to restore safety. With experienced arborists, professional equipment and a strong focus on safety, we manage emergency tree situations efficiently while minimising disruption to the surrounding environment.

When confronted with a tree emergency, prompt action is of paramount importance!

PRIORITY LEVEL ONE

Immediate threat to life

If you are in a situation where a tree poses an immediate threat to life, it is possible to deploy a team to assist 24/7. We are able to respond in any weather condition or time of day/night with our fleet of 4×4’s and emergency lighting kit.

Call NPC Tree Surgery for immediate assistance: 07712 764882.

Q: Check for interaction with electrical services – has a tree hit a power line?

A: In this instance, the first contact should be to UK Power Networks who will respond free of charge: 0800 316 3105

Q: Is the tree a danger to road users?

A: If the tree is an immediate threat to road users, the local Police should be informed to control the traffic: 101

PRIORITY LEVEL TWO

Imminent threat to property

The value of the property at risk will dictate the response required.

Q: Is a high value of property is at risk?

A: Yes, e.g. a house. An immediate response would be required.

Q: Is a low value of property at risk?

A: Yes, e.g. a fence. Please contact us at your convenience.

PRIORITY LEVEL THREE

Returning the situation back to normal

Sometimes a fallen tree can be a hindrance, for example: blocking a driveway or road. The level of disruption will dictate the speed of response required.